Welcome to Wave Review Co. ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website https://wavereviewco.com (the "Website") and the services provided by Wave Review Co., including our automated review collection and management services for local businesses (the "Services"). By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or Services.
1. Use of Services
Wave Review Co. provides automated review collection and management services to local businesses through the GoHighLevel platform. To use our Services, you must:
-Be at least 18 years old or have legal authority to enter into agreements.
-Provide accurate and complete information during registration.
-Maintain the confidentiality of your account credentials.
-Notify us immediately of any unauthorized use of your account.
-Comply with the terms of service of third-party review platforms (e.g., Google, Yelp) when using our Services to collect reviews.
You agree not to:
-Use the Services for any illegal or unauthorized purpose, including submitting false or misleading reviews.
-Interfere with or disrupt the Website or Services, including introducing viruses or malicious code.
-Attempt to gain unauthorized access to our systems or networks.
2. Account Responsibilities
You are responsible for all activities conducted under your account. We reserve the right to suspend or terminate your account if we suspect fraudulent, abusive, or illegal activity.
3. Service Availability
We strive to ensure that our Services are available and reliable, but we do not guarantee uninterrupted access. We may perform maintenance, upgrades, or modifications to the Website or Services, which may result in temporary unavailability. We are not liable for any damages resulting from such interruptions, including those caused by events beyond our control (e.g., natural disasters, cyberattacks, or third-party service outages).
4. Payment and Billing
Fees: Access to certain Services requires payment. All fees are outlined in your service agreement or on our Website.
Billing: Payments are processed through secure third-party payment processors. You agree to provide accurate payment information and authorize us to charge the applicable fees.
Refunds: Refunds, if applicable, are subject to our Refund Policy. Refunds are processed within 30 days, subject to our discretion.
Non-Payment: Failure to make timely payments may result in suspension or termination of your access to the Services.
5. Intellectual Property
All content on the Website, including text, graphics, logos, and software, is the property of Wave Review Co. or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or modify any content without our prior written consent.
6. User-Generated Content
By submitting reviews, feedback, or other content through our Services, you grant Wave Review Co. a non-exclusive, royalty-free, worldwide license to use, display, and distribute such content solely for the purpose of providing and improving our Services. You represent that you have the right to submit such content and that it does not violate any third-party rights.
7. Limitation of Liability
To the fullest extent permitted by law, Wave Review Co. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or Services, including but not limited to loss of profits, data, or business opportunities. We do not guarantee specific business outcomes, customer reviews, or revenue increases, as these depend on factors beyond our control, such as customer behavior or third-party platform algorithms. Our total liability for any claim shall not exceed the amount paid by you for the Services in the preceding 12 months.
8. Indemnification
You agree to indemnify and hold harmless Wave Review Co., its affiliates, and employees from any claims, losses, or damages arising from your use of the Website or Services, violation of these Terms, or infringement of any third-party rights.
9. Termination
We may terminate or suspend your access to the Website or Services at our discretion, with or without notice, for reasons including but not limited to violation of these Terms, non-payment, or suspected fraudulent activity. Where feasible, we will notify you via email of any termination. Upon termination, your right to use the Services will cease immediately, and any data stored in our systems may be deleted, subject to our Privacy Policy.
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Maryland, United States, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Maryland. At our discretion, disputes may first be submitted to mediation or arbitration to reduce litigation costs.
11. Changes to These Terms
We may update these Terms from time to time. The updated Terms will be posted on our Website with the revised "Last Updated" date. Your continued use of the Website or Services after such changes constitutes your acceptance of the revised Terms.
12. Privacy Policy
Your use of the Website and Services is also governed by our Privacy Policy, available at https://wavereviewco.com/privacy-policy. Please review it to understand how we collect, use, and protect your information.
13. Force Majeure
We are not liable for any failure to perform our obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, cyberattacks, or third-party service outages.
14. Contact Us
If you have any questions about these Terms, please contact us at:
